Frequently Asked Questions

NON-REFUNDABLE ITEMS


Please note that due to hygiene reasons, the following products are excluded from our return policy:


  1. Headphone
  2. E-gift Card
  3. All earrings
  4. All lingerie (including women's shapewear and body shapers) and underwear
  5. Sports bras
  6. All swimwear
  7. All socks

    8. NON-REFUNDABLE BRAND


    Please note that the following brand is excluded from our return policy:


  8. Clothier

If you have any further questions on our return policy and process, please call our Customer Service team at +852 3999 4200.