TRUST POLICY

FREE SHIPPING AVAILABLE


At Zalora, we are proud to provide FREE SHIPPING on all orders above HK$150 will be subjected to a shipping fee of HK$40.
*For orders consisting of items from both ZALORA main catalog and ZALORA Marketplace, free shipping only applies when the order value of ZALORA main catalog items is above HK$150, after all discounts and vouchers have been applied. All shipping fee for ZALORA Marketplace will be temporarily waived for a limited time only.

FREE 30 DAYS RETURN


Got the wrong size? Not quite what you were looking for? No worries. At ZALORA, we understand that finding “that perfect something” isn’t always simple, which is why we want to make your shopping experience easy and fun. You can conveniently return your purchase as long as it’s done within 30 days from the day you received it. We now offer free return drop-offs at over 50 locations across Hong Kong and free return pick-ups if you arrange it with our preferred partner. Online shopping has never been more convenient!

CASH ON DELIVERY


We provide a variety of payment methods to ensure that you always have the choice and flexibility with your checkout. In addition to credit cards and paypal, we also accept cash on delivery, something not many other online stores do.

CALL OR EMAIL US


If you have any questions, please feel free to contact us at +852 3999 4200 or email at www.zalora.com.hk/contact/. Our team is always ready and happy to serve you!
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