We Are Customer Centred
We know that the business is not just about us. We seek what is best for our customers, the life blood of our business.
We recognize that our relationship with a customer is only as good as our last interaction with them so we strive to make every customer experience count.
We Act Like
We think & act like owners and understand far reaching impacts of our actions.
By embracing ownership we adopt entrepreneurial thinking and behaviour.
We Strive For Excellence
We never settle for good & we always aim for excellence in all we do.
We are tenacious in pursuing greatness in our work and we have an insatiable thirst to always be the best in what we do.
We Work & Have Fun As A Team
Endeavouring to be the best is a lot of work and by working together as a TEAM we do things better, faster & accomplish bigger things.
Above all we provide an environment that is fun to help bring out the best in every ZALORIAN.
We Maintain Unwavering Integrity
We do the right thing at all times and in all circumstances, whether or not anyone is watching. We are straightforward and transparent in all our collaboration.
Above all we see honesty and integrity as the bedrock of any stakeholder relationship.
We celebrate blue-sky thinking and people who think out of the box.
We are encouraged to challenge ourselves and each other, and to challenge prevailing assumptions when warranted and suggest better approaches when needed to advance innovation.
The Private Label department encompasses ZALORA's in-house brands: ZALORA label, Zalia, Something borrowed, 2401 and Velvet. From designers, buyers, merchandisers and the production team - The Private label team work hand in hand to bring trendy and affordable fashion to our consumers.
Our collections are constantly adapting and evolving to offer our customers the best in fashion, quality and price. The team also works closely with functions like Marketing, Logistics, Operations and IT to make the whole process smooth and streamlined.
If product design is your passion and you enjoy creating unique and exciting ranges then this is the place for you.
The Design team plays an important role in the Private Label department. A Designer creates, designs, plans and develops ranges. They scout the up-and-coming trends, create trend boards, and check out the latest fashion shows to forecast trends for our collections. They use their knowledge of colour, fabric and print, to source inspiration around the world and turn it into trend-led products that you see on our ZALORA website. They also work closely with Buying and Planning teams to guarantee our ranges are fashion-focused and commercial.
Buyers in the Private label team works to ensure ZALORA is first in identifying emerging trends and translating these into fashion stories our customers will love and believe in. They work closely with the Design teams and suppliers to ensure we capture the season's must-have pieces to excite and delight the customer. The key responsibilities are trend forecast, range planning and pricing. They work closely with the planning team to drive department sales and profit, and to maintain key relationships with the supply base in order to achieve best prices and quality.
Planners expand into our brand's vision and guides it towards financial opportunity by means of category, occasion, price points and sales targets. They manage the buying planning process across all categories/brands. They work closely with buyers to plan product ranges, manage inventory and monitor sales performance. The planner is also responsible to ensure that our collections will drive sales volume needed to hit the brand's financial targets.
The Engineering group at ZALORA leverages on technology to make the customer experience seamless. We own the website (look, feel and features), our iOS and Android apps, internal supply-chain, warehouse management systems, customer service solutions and data/decision engines.
ZALORA has a "technology" soul and the Engineering team is it.
The Product Management team in Engineering leads the vision of ZALORA's products. Should we be app-only? Are we able to convert customers better on the app? What is the best-selling SKU on the website versus on the app? Will a new loyalty program help our customer retention? On a typical day, our product managers are attempting to answer one or more of these complex questions objectively.
The Engineers in our development team deal with implementing the ideas that make the final cut. They put together a scalable, working solution to the problems posed by our customers and by our product team. We release features on a continuous basis and we strive to iteratively improve the products that we ship. Our engineers dabble in Go, PHP, Objective C and Java primarily but also in Haskell, Swift, Python and other esoteric technologies.
The Data Scientists/Data Engineers in the team try to manage our ever-exploding datasets. They build and manage our single-source-of-truth data warehouses and allow the data-focused managers across all our functional teams to get the most accurate picture of our business at their fingertips. This group deals with difficult machine-learning topics, personalisation, recommendations, search and discovery on our site.
The Devops engineers in our team ensure our systems scale and remain up 24/7. ZALORA has a set of high-traffic websites and apps and this is critical to our business operations. This team consist people who are very passionate about building a fault-tolerant, self-healing and easy-to-scale infrastructure. Our infrastructure is checked into version control and uses a bunch of AWS APIs to auto-scale.
ZALORA is going to be the best place to work in Asia. Period. The ZALORA HR team possesses the exciting mandate of enabling this to happen.
An e-commerce company is vastly different from a traditional organisation in a whole lot of ways. However, one of the most important things such companies do have in common is the need for an excellent Human Resource (HR) team. So, what is cool about being a member of the ZALORA HR team? The answer lies in that ZALORA itself is a relatively young organisation, where there are numerous opportunities for one to leverage on, to make a GIGANTIC impact on the organisation as well as to your own career.
In terms of structure, the HR team is organised into two levels - Regional HR team and Country HR team. Regional HR Team is involved in group-wide HR initiatives which impact all countries while country HR team is responsible for supporting country specific business requirements and implement HR initiatives at country level.
With strong communication skills HR Business Partners at ZALORA work closely with the organisation's senior leaders in order to bring in bright talent and to develop a HR agenda that closely supports ZALORA's goals. This role is all about working closely with business stakeholders on complete life cycle of an employee.
ZALORA's Operations & Payroll Team is in charge of all HR administrative services. They work very closely with the HR Business partners to ensure all information captured is accurate. This team is very process-driven and is the backbone of HR Team.
Our Total Rewards team consistently works to improve the compensation and benefits that employees receive at ZALORA. Total Rewards includes everything the employee deems to have tangible value, resulting from the employer-employee relationship. From annual leave to medical benefits, the Total Rewards team is responsible for a variety of the perks that employees receive.
The Talent Management team comes up with innovative ways to establish and improve our performance management system, employee development platforms, and employee engagement approaches all HR Business Partners can leverage upon across the group.
In the world of fashion e-commerce, the Marketing team is probably the most diverse pool of professionals banded together by a common goal – to reach out to as many consumers across the region and change the way they shop fashion!
From tech experts to creative graphic designers, fashion writers, stylists, social media gurus and event specialists – the ZALORA Marketing team works hand in hand to convey ZALORA’s brand message and make sure that the latest deal and fashion must-have will reach consumers in all possible channels of communication.
We constantly roll with the punches as we adapt real time to the ever changing consumer behaviour, guided by data and with the consumers’ online shopping experience in mind. Be part of a creative, passionate and dynamic team that works hard but throws a great party as well! You have four fantastic options when you decide to join ZALORA Marketing.
We lead you to where all your fashion cravings will be satisfied!
ZALORA’s Online Marketing team interacts with customers using a combination of indirect and direct communication channels such as, SEO, SEM, GDN, social media, mobile marketing, to empower them to take action and respond. They drive targeted traffic to ZALORA and help style-savvy consumers find their next fashion haul. In the process they also try to understand the consumers buying behaviour.
We imagine and create your fashion fantasy store online!
ZALORA’s Onsite Marketing team is responsible for the user experience of consumers browsing the ZALORA app and website and understanding their actions as they navigate the site. The team deals with all the visible components of the ZALORA app and website by providing visual guidelines, as well as with the search queries entered in the search bar, the ZALORA web-based magazine and basically everything you see on ZALORA.com.
We convert fashion consumers into fashion enthusiasts!
ZALORA’s CRM team builds the connection between ZALORA and consumers, both current and future, by managing the interaction between consumers and ZALORA through multiple channels. They send out great content and promotions directly to consumers and while they’re at it, they run various tests to gather data in determining what resonates best with fashion consumers in the region.
We get people talking about Asia’s online fashion destination!
ZALORA’s PR and Communications team conveys the ZALORA brand message to the public through editorial content, impactful events, key opinion leaders and other creative ways to spread the word about ZALORA. The team is mainly responsible for ZALORA’s corporate communications, consumer PR efforts and branding initiatives.
A fast evolving business requires a nimble and capable finance and accounting function that can help launch new initiatives on the fly, but also constantly assists the rest of the company streamline its operations. In order to truly build a world class company, ZALORA needs top class finance and accounting professionals that are dedicated and striving for the best!
From business minded finance professionals, to perfectionists looking to ensure every transaction is recorded perfectly, the finance team can accommodate a wide variety of characters that help towards building bridges with the rest of the company, carry on operations but also keep a watchful eye on how things are being done.
More specifically, we are looking for individuals for the following teams: Controlling, Finance operations, Compliance and Internal audit, Corporate planning and business intelligence, Legal.
The controlling team manages the big risks. It also leads financial reporting across the Group, which means that it has to understand how all departments work and the inter-relations throughout the company. It is thus a high pressure environment that requires bright accountants that have the ability to link the business to the numbers.
The finance operations team processes all the transactions that happen at ZALORA. It has the responsibility to enforce policies and processes to safeguard the company. There, we look for detailed individuals who strive for perfection and who can manage stakeholders well.
The compliance and internal audit teams work with everyone to identify and mitigate all risks faced by the company. It is a very technical and thorough exercise to inventory and document how the entire company works and requires smart, patient and relatable individuals that can understand the concerns of all stakeholders and know how to influence them onto a path that mitigates risk.
The corporate planning and business intelligence teams work together to forecast business performance, as well as manage the reports and dashboards that allow data-driven decision making by senior managers. The teams produce daily, monthly, and quarterly reports, in addition to ad hoc analysis that support the key initiatives of the business. Successful team members have strong analytical skills, a basic understanding of accounting principles, and a strong interest in partnering with various departments across the company to support decision-making processes.
The legal team is primarily responsible for managing legal risk and compliance. The team reviews all contractual relationships of the Group, seeking to ensure that clear terms support the desired business outcome and ZALORA remains properly protected at all times. In addition to contract management, the Legal Team advises on compliance with various laws and regulations, intellectual property protection, and optimal legal structure.
ZALORA aims to be the one-stop online fashion retailer which will cater towards our customers’ fashion needs and preferences. It has over 400 brands of leading international, local and a wide range of in-house brands. With our continuous effort to be the leading online fashion retailer in Asia, the Buying Department plays an important role for ZALORA to achieve this goal.
The Buying Department is responsible for the category, brand, and product assortment of ZALORA's international and local brand portfolio, on both a country and regional level. With a dynamic team comprising of buyers, planners, and support functions, the department is also involved in actively signing on new brands as well as managing sales, stock, and margin targets efficiently. The Buying Department also works closely with other functions such as Marketing and Logistics in order to offer the best customer service to our shoppers.
Besides their primary responsibilities of forecasting, reviewing and selecting a range of products to sell from their key suppliers, the buyers also source for potential suppliers and new merchandise to ensure that the product assortments are kept up to date with market trends. By fully understanding the customer needs, they are able to maximise profits and provide a commercially viable range of products at competitive prices. Aged stocks are also effectively managed by the buyers through discounting or returning to suppliers.
Planners manage the buying planning process across all categories/brands. Through analysis of historical sales performance, they work closely with the buyers to plan product ranges and ensure that the product assortments are bought in line with the target market. The planners also closely monitor the current sales performance/stock levels and devise action plans (e.g. sales campaigns, markdowns) with the buyers to improve it.
The Operations team works closely with the buyers to ensure that the brands/products are successfully created and updated on the website. The team also acts as a primary contact between the Warehouse and buyers in managing stock. They constantly review and streamline the operational process flow to reduce costs and maximise efficiency.
The concept of the ZALORA Marketplace was born out of a desire to provide a unique and exclusive platform for third-party sellers to kick-start their dreams of working in the fashion industry through selling their products via the Global Fashion Group (GFG) platform. Unlike traditional catalogs which operate on a B2C model, the ZALORA Marketplace acts as a bridge between customers and sellers. Through exclusive seller acquisition, comprehensive operational efforts and active engagement with sellers to build healthy and long-lasting relationships, the ZALORA Marketplace works via a highly collaborative model to provide a fun, transparent and fuss-free platform for both customers and sellers.
In order to encourage continued engagement and communication with sellers, the ZALORA Marketplace employs the use of the Seller Center platform which serves as a one-stop center for sellers to manage their stores. The platform allows sellers to create their own storefront in the ZALORA Marketplace, upload new images and content, manage prices and stock levels, process orders and invoicing as well as to obtain sales data & a financial overview on how their business is doing. Also present within Seller Center, the Seller Academy provides new sellers with a wealth of information on a wide variety of topics to aid them as they begin their journey with the Global Fashion Group.
Marketplace's seller acquisition managers (SAMs) are always on the lookout unique brands with limitless potential out in the market. With a keen eye for spotting new talent, SAMs are involved in the process even before onboarding takes place. From lead generation to getting to know the unique story behind each seller's boutique, SAMs will eventually sign on new sellers upon ascertaining their suitability.
Upon being signed as new sellers on ZALORA Marketplace, sellers will be handed to the Operations team. Ensuring that the day to day operations of the Marketplace are smooth and problem-free, the Operations team assists Sellers in the onboarding process by ensuring that they are able to meet certain KPI before pushing them out to the actual ZALORA Marketplace. The Operations team is also involved in the management of 3rd party logistics providers (3PLs) to ensure that the ZALORA Marketplace stays competitive in its shipping rates.
Once they have been successfully onboarded, new Sellers will be handed over to Seller Relationship Managers who will be the primary point of contact for Sellers from here on. The main job of this team is to foster a healthy and long-lasting relationship with Sellers by providing them with opportunities and offering tips and key industry insights to help sellers better market themselves.
ZALORA Operations strives to streamline processes with the aim to increase productivity and efficiency. The team is always seeking new ways of working and every day is a new challenge. The Operations team is structured into three main departments – Logistics, Customer Service and Customer Experience, and Production.
The Logistics team ensures that your order reaches your door-step in the smoothest way possible. A huge network of logistics partners and our motivated team allow us to move goods from a wide range of suppliers worldwide in a timely and cost effective manner, giving us the ability to offer the widest selection of trendy fashion goods at any price point. The team strives to maintain the most efficient warehouse operation and delivery network in the region to ensure our customers enjoy e-commerce the way it should be; convenient and hassle-free customer experience and customer service.
ZALORA is passionate about fashion and about our customers, and we believe in delivering outstanding customer experience at all touch points across the customer journey – on the website, products, delivery and customer service. Leveraging on customer feedback and metrics, current customer problems are identified and we drive initiatives with other teams across the business to eliminate these issues for future customers. We plan and pre-empt for potential concerns with the aim to provide the most customer-centric experience possible.
Delivering exceptional customer service is of utmost priority to us. Our customer support team span across our ventures, and has been expanding significantly. We resolve customer problems via various communication methods such as phone, email or live chat. Customer service agents are indispensable as they are the voice of the company and they are the first human contact customers have with ZALORA production
ZALORA Production team handles every aspect in creating the online catalogue - covering from model sourcing, hair and make-up, styling, photography, image retouching, product descriptions to quality assurance. We ensure that the standards of what customers see on the site are consistent and pass our criterions. Besides our online catalogue, the Production Studio also supports PR and Marketing with editorials and video campaigns, as well as fashion events.
ZALORA Business Intelligence (BI) team works on gathering, storing, analyzing and providing access to data as well as providing high-level reports, dashboards and monitoring KPIs to help ZALORA make better decisions. The main goal of BI is to provide easy and meaningful interpretation of raw data and hence bridge the gap between the business and data (technology).
“ZALORA is a data-driven company”
ZALORA has enormous amount of data from multiple sources such as transactions, customers, operations, website traffic, customer service, supply-chain etc. All this data is just like logs (read: garbage) until it is cleaned, structured and analyzed properly. BI handles this large amount of unstructured and structured data to help identify, develop and/or create new strategic business opportunities. Common functions of business intelligence are reporting, online analytical processing, analytics, data mining, business performance management, benchmarking, predictive analytics and prescriptive analytics.
Along with this we also work for Payments and are responsible for getting new payment methods on ZALORA website, support payment channel innovations and optimization, payment channel security and revenue protection across all ventures in ZALORA.