Enjoy the flexibility of our 30-day free returns policy (7 days for Pre-Loved and Fine Jewellery items)!
Only for returnable Lifestyle category and Fine Jewellery items, returns are only applicable if the product is in its original packaging with tags, unopened, and unused.
Simply pack the item, with its original packaging and tags, into the ZALORA delivery package. Submit your return request online and receive your return QR codes via email.
Any additional items delivered with your order (i.e. product tags, dust bags, branded boxes, and/or gift with purchase) must be returned together for the refund to be processed successfully. For items sold by Sellers, please include the item(s) invoice as well.
For more details, please visit our FAQs here.Should you have any questions regarding this product, please feel free to get in touch with our friendly Customer Service Team here.
*For details, please refer to our FAQ
- Items are shipped directly from the supplier and will be delivered separately.