About ZALORA

Welcome to ZALORA, your one stop destination for fashion and footwear. Bringing you a Hong Kong lens on global trends, we source the best that Hong Kong fashion has to offer as well as all your favourite international designers.


We are constantly adding fabulous new styles and a host of trend tips and fashion advice, allowing you to shop with confidence.


At ZALORA we believe your shopping experience should be easy and fun. We have a great team of local customer service consultants (located in our Hong Kong office) and free express shipping available for your purchases.


Easy navigation and intuitive operation

Our online store is well laid out and easy to use, making your shopping experience user-friendly and a breeze!We are however constantly trying to improve the layout and navigation of our site, so please feel free to provide us with any feedback you may have.!


Simple and safe shopping

Once you have picked out items and added them to your cart, our customers can choose between the various secure payment options. Payment can be simply made by credit card (Visa or Master Card), PayPal or Cash on Delivery (COD). After a successful order, our customers are informed of the current status of their order. Customers can also reach out to our friendly Customer Service team to get updates on their order status.


Fast Shipping

Our customers call it "flash shipping" - as we usually ship out orders the same day!


Free Shipping

ZALORA is proud to provide FREE SHIPPING on all orders above HK$150 (after discounts and vouchers have been applied). Orders under HK$150 will be subjected to a shipping fee of HK$40


15-Days No Questions Asked Free Return Available

Shoes and clothing will always vary - for example, a shoe might not fit or you might not like it anymore; we understand that items may not fit well or you may have simply changed your mind about something! Therefore, ZALORA offers a 15 days period from the time of receipt for returning your order and for a full refund. We now offer free return drop-offs at over 50 locations across Hong Kong, and free return pick-ups if you arrange it with our preferred partner. Online shopping has never been more convenient!


Comprehensive and personal service

Our customers can reach our friendly Customer Service team easily by phone, email, or leaving us a message on the site! Our teams are eager to answer any and all queries that you may have!


Product Range

Our large collection of apparel, shoes, sportswear and fashion accessories boasts outstanding styles and will realign you with the best of current trends. ZALORA Hong Kong comes with a comprehensive collection like none other. Shop away!


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Zalora Hong Kong is operated by Jade 1297 GmbH who is represented by R-SC Internet Services II Hong Kong Limited


ZALORA Group And Rocket Internet

ZALORA is part of ZALORA Group, founded in late 2011 by Rocket Internet GmbH,and is Asia Pacific’s leading group of online fashion retailers which includes The Iconic in Australia and New Zealand.


Rocket Internet GmBH is the world's largest online startup incubator, some of its other ventures that have a presence in Hong Kong include Wimdu.