What currency are the prices displayed in?

All prices are displayed in Hong Kong Dollars (HKD).

Do you match prices if I see an item on sale elsewhere?

No, but we do our best to ensure we have competitive prices.

What forms of payment do you accept?

We offer a number of payment methods:
  1. 1. Credit Cards: Visa, MasterCard and American Express
  2. 2. PayPal
  3. 3. Cash on Delivery (except in a limited number of restricted or outlying locations, only for orders under HK$10,000)
  4. * If you have chosen Cash on Delivery, please note that our couriers may collect the amount rounded to the closest Hong Kong Dollar.

Is it safe to use my credit card on your site?

Every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if you see a keylock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured.

Are there additional charge for using credit card?

No, there are no additional charges from ZALORA. However, there are a few local banks which may charge a small transaction fee (around 0.8%) as our credit card transaction is processed by overseas acquirer.

My credit card details are not being accepted. What's wrong?

Please check with your bank or financial institution to rule out errors on their part. If problems continue to persist, please contact our Customer Service Team at +852 3999 4200 who will notify the IT department of technical difficulties.

My computer froze while processing payment. How will I know that my payment went through successfully?

All successful transactions will receive a confirmation email within an hour of purchase. If you have not received confirmation via email, please try placing your order again. Alternatively, call our Customer Service Team at +852 3999 4200 to confirm the placement of your order.

What is PayPal?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant. For more information visit About Paypal.

How do I sign up for PayPal?

You can sign up for a PayPal account here.

How do I use a Paypal payment option?

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.

How is billing done for PayPal?

Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. For more information, please refer here.

What do I do if I have questions about my PayPal account?

You may contact PayPal customer service here for support.

When are funds transferred out of my PayPal account for my order?

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, you may contact PayPal customer service here.